Privacy Policy

We collect the information you give us when you contact us, fill out a form on this website, or create an account. What we collect depends on the form:

• Contact form: your name, email address, phone number, and message.
• Warranty claims: shop name, contact name, phone number, invoice number, vehicle details (year, make, model, mileage), and a description of the problem.
• Job applications: your name, contact information, address, date of birth, Social Security number, education, work history, emergency contact, references, and military service. Your application may also include information about other people (references, past employers, emergency contact) that you choose to provide.
• Sales tax exemption certificates: purchaser and business name, address, contact information, tax identification numbers (such as an Iowa sales tax permit, another state's tax ID, or a federal employer identification number), business type, reason for exemption, and an electronic signature.
• SMS text consent: your name, phone number, address, vehicle and license plate, any concerns you describe, your typed signature, and the date, time, and internet (IP) address of your consent.
• Pricing portal accounts: your name, email address, password (stored only in encrypted form), phone, address, business information for wholesale accounts, and the vehicles and transmissions you request quotes or place orders for.

We use the information we collect to:

• Respond to your questions and provide the services you request
• Process warranty claims, quotes, and orders
• Review job applications and contact applicants and their references
• Keep sales tax exemption records as required by Iowa law
• Send text messages you have agreed to receive
• Operate, secure, and improve our website
• Comply with legal obligations

If you consent to receive text messages, Fort Dodge Transmission may send you messages about your vehicle, appointments, service updates, and promotional offers. Consent is not a condition of purchase.

Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP to any message. For help, reply HELP or contact us at [email protected].

We comply with all applicable A2P 10DLC regulations and TCPA requirements. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.

Information you submit through this website is stored in our secure database and sent by email to the Fort Dodge Transmission staff who handle that type of request. We do not sell, trade, or rent your personal information.

We share information only with:

• Service providers who help us run this website and our business, such as our website host, database host, and email provider, who may only use it to provide those services
• References and former employers you list on a job application, when we contact them with your permission
• Government agencies, such as the Iowa Department of Revenue for tax exemption records, or law enforcement when required by law
• Other parties with your explicit consent

We keep information only as long as we need it for the purpose it was collected, or longer when the law requires. For example, sales tax exemption certificates are kept for as long as the Iowa Department of Revenue may audit the related sales, job application records are kept as required by employment laws, and SMS consent records are kept as proof of your opt-in.

We use reasonable technical and organizational measures to protect your personal information, including encrypted connections to this website and encrypted storage of account passwords. However, no method of transmission over the Internet or electronic storage is 100% secure.

This website does not use advertising or tracking cookies. If you sign in to our pricing portal, we use cookies only to keep you signed in. They are removed when you log out or after 30 days. You can set your browser to refuse cookies, but you will not be able to sign in to the portal.

You have the right to:

• Ask what personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your personal information, unless we are required by law to keep it
• Opt out of text messages and marketing communications at any time

To make a request, contact us at [email protected] or call 515-573-8800.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page with an updated date. Your continued use of our services after such changes constitutes acceptance.

If you have questions about this Privacy Policy, please contact us:

• Email: [email protected]
• Phone: 515-573-8800
• Mail: 3553 5th Ave S, Fort Dodge, IA 50501